Existing AAA life insurance customers can access manage their policies online by creating an AAA Life eServices account. Those signed up to the service can securely login to make payments, change billing and payment information, view policy details and access customer support 24/7. Below is the step by step process for creating an account, logging in and filing claims.
Step 1 – On the website (https://www.aaalife.com), click on the “Sign in or Register” link at the top right hand side of your screen as shown below.
Step 2 – A sign in form with appear. Enter your User ID and password ten click on the “Sign In” button. You can now access your account.
Forgot User ID – You can recover your User ID by clicking on the “forgot user ID” link at the bottom of the sign in form. Enter your email address and policy number.
Forgot Password – You can reset your password by clicking on the “forgot password” link at the bottom of the login form. Enter your User ID and policy number.
Step 1 – Go to the homepage. Click on the Sign Up Now link appearing on the login form as shown below.
Step 2 – You will be redirected to the enrollment form. Fill in your policy number, billing zip code, name, social security number, date of birth, and AA membership number (optional). Click on the “Register” button to complete the enrollment process.
Claims are submitted in writing or over the phone. Call member Services at 1-800-684-4222 to submit your claim over the phone. To submit a claim in writing, send a notice of the claim to the company address, or send a fax to 1-888-223-1509. You will get a claim form and instructions pertaining to the proof of loss requirement. Submit the materials for the claim to be evaluated.