Aetna Health Insurance Login | Make a Payment


Aetna Health Insurance members can manage their policies and make payments online 24/7 from wherever they are. Payments can be made with credit/debit cards or EFT. To access your online account or make a payment, follow the instructions below.

How to Login

Step 1 – On the company’s website, open the home page and locate the login button at the top of the page as shown below.

Aetna Health Insurance Login - Step 1

Step 2 – You will be redirected to the member area login page. Enter your username and password, then click on ‘Secure Log In’ to access your account.

Aetna Health Insurance Login - Step 2

Aetna Health Insurance Forgot Username

Aetna Health Insurance Forgot Password

NOTE: You can request help from Ann (a virtual assistant) if you have any trouble logging in.

Enroll in Online Access

Step 1 – Go to the homepage and locate the register link just below the login button.

Aetna Health Insurance Enroll - Step 1

Step 2 – You will be redirected to the member area login page. Click on ‘Register Now’ under first time users.

Aetna Health Insurance Enroll - Step 2

Step 3 – Choose how you want to register. You can choose between your social security number and your member ID number. You will be required to enter your name, date of birth and zip code. Click ‘Continue’ to proceed.

Aetna Health Insurance Enroll - Step 3

Step 4 – Over the next 4 steps, you will be able to create your login credentials, select your preferences, read and accept the terms and conditions, and set up your profile.

Mobile Login

Step 1 – Using the browser on your mobile phone, go to https://mobile.aetna.com.

Aetna Health Insurance Mobile Login - Step 1

Step 2 – Enter your login credentials and click on ‘Secure Log In’ as shown below.

Aetna Health Insurance Mobile Login - Step 2

Non – Login Payment

You do not have to log into the Aetna Payment System to pay your premiums. Follow the steps below to pay without logging in.

Step 1 – Go to the pay your premium page and click on “use this link”.

Aetna Health Insurance Non Login Payment - Step 1

Step 2 – Enter your account number then click ‘Continue’. You will be required to enter your recent invoice number before you can pay.

Aetna Health Insurance Non Login Payment - Step 2

 

Make a Claim

Claims will be made for you by healthcare professionals in the company’s network. If you receive treatment from an out-of network provider, confirm with your doctor whether you need to make a claim. If you do, fill in and mail the medical claim form.

 

 

 

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