Learn how to sign in to your Donegal Insurance account, register a new policy, reset your password, make a payment, and report a claim by following the instructions in the sections posted below.
How to Log In
Step 1 – On the Donegal website (https://www.donegalgroup.com/), hover over the “User Login” link in the upper right corner (outlined in the screenshot), and then select “Customer.”
Step 2 – Enter your username and password into the sign-in form and then click the login button.
Forgot Password – On the main login page, click the “Forgot Password” link. Enter your username and email address into the form and then click “Retrieve Password.”
Enroll in Online Access
Step 1 – Go to the main login page.
Step 2 – Press the “Register New Account” button.
Step 3 – Enter a username, your policy number, last name (or business name), ZIP code, first name, last name, contact number, and email address. Press “Submit Registration” to go to the next step of the enrollment process.
Make a Payment
Step 1 – There are several ways to make a payment including by phone (800-877-0600 extension 4), online (electronic funds transfer/credit card), or by mail.
Step 2 – To make one-time payment online, go to this page and then click the “Make a Payment” link.
Step 3 – Search for your policy/account by entering the policy/account number and your last name (or business’s name).
Step 4 – Enter your payment details.
File a Claim
Step 1 – Claims can be reported 24/7 over the phone by calling 800-877-9006. Policyholders can file a claim request online by signing in to their account and then filling out the claim form. After the request/claim has been processed, a representative will contact you to obtain further details in order to complete the claim.
