You can make payments towards your Aflac health insurance policy by signing in to your online account on the Aflac website (use the guide below if you’re unfamiliar with the login process). Features of having an online account include 24/7 access to policy information, claims status updates, online claim reporting tools, as well as the option to enroll in direct deposit for claims payments.
How to Log In
Step 1 – On the homepage (aflac.com), click the ‘Login / Register’ button in the upper right corner.
Step 2 – In the drop-down list that generates, select ‘Individual.’ The main login page will load.
Step 3 – Enter your user ID and password, and then click ‘Login’ to access your account.
Forgot Password – On the login page, press ‘Forgot Password’ link to begin the reset process. Enter your user ID into the input field, and click ‘Submit’ to move to the next step.
Note: If you do not know your user ID, press ‘I Don’t Remember My User ID.’ You will be prompted to enter your email address or policy number in order to retrieve it.
Enroll in Online Access
Step 1 – On the sign-in page, click the ‘Register’ link.
Step 2 – On the next page, enter your policy number and hit ‘Submit.’
Step 3 – You will be required to provide other personal details/select an account username and password. Follow the on-screen instructions to finish creating your account.
Make a Claim
Step 1 – You can file/report a claim online by logging in to your account, via fax (877-442-3522), or by postal mail (address posted below).
Note: If you are filing a claim via fax or mail, download the appropriate forms (found on this page by selecting your state from the drop-down list). Fill the forms out, and then send/fax to the address below:
Mailing Address:
Aflac
1932 Wynnton Road, Columbus, GA 31999
